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Search practical guidance, create a trackable ticket, or continue a conversation with Sales, Technical Support, or Billing.

Role-based training

Step-by-step walkthroughs

Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.

Serviced Company Administrator Dispatch Supervisor Dispatcher Officer / Employee Create, complete, finalize, and download an incident report Document an incident using call information when available and preserve a finalized PDF.

WhereCompany Workspace → Incident Reports or a call detail page

Access neededView or manage incident reports as applicable

  1. 1From a dispatch call, choose Create incident report to prefill the company, property, address, caller, call number, and other available details; otherwise choose New report.
  2. 2Verify the occurrence date, location, reporting officer, narrative, disposition, and linked call.
  3. 3Add up to the available person sections and choose applicable person, injury, or other classification codes.
  4. 4Enter each date of birth and verify the calculated age.
  5. 5Attach authorized photos or files when permitted and review the report for sensitive information.
  6. 6Save drafts while work continues, then finalize only when the report is complete.
  7. 7Use Print / Save PDF to download the generated report PDF and store or distribute it only through approved channels.
Officer / Employee Install the app and authorize an officer device Connect an official mobile app to the correct officer account and company.

WhereOfficial app and secure web authorization

  1. 1Install Patrol Forge from the official Apps page store link.
  2. 2Open the app and begin sign-in or device authorization.
  3. 3Sign in using the email address linked to your officer profile.
  4. 4Confirm the displayed Dispatch Organization, Serviced Company, device name, and requested access.
  5. 5Choose Authorize this device and allow the browser to return to the app.
  6. 6Approve notification, location, and camera permissions only when prompted for their documented purpose.
  7. 7Verify the app shows your officer identity and company before starting duty.
Officer / Employee Go on duty, share GPS, change status, and go off duty Control the officer’s active duty and location-sharing session.

WhereOfficer Portal or official mobile app

Access neededUse officer portal

  1. 1Open the Officer screen and verify your name and serviced company.
  2. 2Select Go on duty and grant the requested precise-location permission.
  3. 3Wait for the app to confirm the first GPS update and Available status.
  4. 4Use the permitted duty-status choices as your assignment changes.
  5. 5Keep the app and required device location settings available during the shift.
  6. 6At shift end, select Go off duty and wait for confirmation that location sharing stopped.
  7. 7Check device settings if the screen still reports that location registration or sharing needs attention.
Officer / Employee Start and complete a GPS-guided patrol route Use nearby recommendations, property details, notes, and GPS confirmation.

WhereOfficer Portal or official mobile app → Patrol

  1. 1Go on duty and wait until the app has a current GPS position.
  2. 2Choose Start patrol route.
  3. 3Review the nearest recommended unfinished stop; the route may suggest a different property as your location changes.
  4. 4Open the property to review address and authorized access or patrol information.
  5. 5Travel to the property and wait until the app reports that you are within the confirmation radius.
  6. 6Enter completion notes when appropriate and choose Confirm patrol stop.
  7. 7Continue with the next GPS-recommended stop until the route completes, or end the route with the correct reason when authorized.
Important

In assigned-only mode, the route contains only active mapped properties assigned to your officer profile.

Officer / Employee Open an assigned or nearby active call Review dispatch information and continue into operational documentation.

WhereOfficial mobile app → Mobile Alerts or Calls

  1. 1Open the notification or call alert and verify the call number, company, priority, location, and category.
  2. 2Choose Open call to load the secure call screen.
  3. 3Review dispatch notes, caller information, property information, and assigned-unit information permitted to you.
  4. 4Follow the dispatcher’s instructions and company SOP.
  5. 5Use Create incident report when documentation is required so available call details are prefilled.
  6. 6Return to the app and monitor further notifications or status instructions.
Officer / Employee Activate the officer emergency button Send an immediate audited emergency with current location information.

WhereOfficer Portal or official mobile app

  1. 1Use the prominent Emergency control when immediate assistance is required under your company SOP.
  2. 2Confirm activation if the interface requires confirmation; do not use the control for testing unless the dispatch center has announced a test.
  3. 3Keep the device with you and location services active so emergency breadcrumbs can continue.
  4. 4Follow dispatcher instructions and communicate through the approved channel when safe.
  5. 5Do not assume the emergency is closed merely because the alert sound stops; dispatch must resolve and close the event.

Knowledge base

Help articles

Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.

Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.

Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.

Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.

Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.

For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.

Open My Support Tickets
Getting startedStart setting up your dispatch organizationThe recommended order for preparing a new multi-company dispatch center.

Create each serviced company first so its officers, properties, vehicles, clients, SOPs, and calls remain inside the correct company workspace.

Then invite dispatch users, assign capabilities, configure governance rules, and assign officers or properties. Test Master CAD and each Company CAD before live operations begin.

Getting startedUse the customer onboarding guideOpen the detailed customer handbook for setup, training, and daily operations.

The onboarding guide explains organization setup, users and roles, company resources, CAD, emergencies, aid, GPS, incident reports, client access, and troubleshooting.

Open onboarding guide
Account and accessTrouble signing inCheck the account email, password reset, verification, and workspace access.

Sign in with the email address connected to your account. Use Forgot password when needed, then check your inbox and spam folder for the reset email.

A verified account still needs active membership in a dispatch organization or serviced company. Ask your organization administrator to confirm your invitation, account status, and assigned access.

Account and accessUse your one-time Support Access CodeGet help inside your account without sharing your email password or Patrol Forge password.

Your Support Access Code is a private, one-time code that lets an authorized Patrol Forge Super Administrator or Support User open your account temporarily for troubleshooting. Support will never need your password. Do not send your password by email, contact form, text message, or chat.

To find the code, sign in to Patrol Forge and select My Support Code near the bottom of the application navigation. It is also available from the workspace-selection screen. Read the code to the authorized support representative only when you have requested assistance.

The code works one time. As soon as support uses it, Patrol Forge disables that code and automatically creates a new replacement code for you. Reusing, guessing, or entering the previous code will not open the account.

Support access is read-only. A noticeable banner remains on screen, account changes are blocked, access is audited, and the session ends automatically after 30 minutes. Support cannot use this process to open a Super Administrator or Support User account.

You can disable an unused code at any time by opening My Support Code and selecting Disable this code and generate a new one. If you did not request support or believe someone obtained your code, regenerate it immediately and contact Technical Support.

When creating a signed-in Technical Support ticket, you may instead issue an authorization that works only for that ticket. It expires after seven days, after one use, or when the ticket is closed—whichever happens first.

Open My Support Code
Account and accessMaster CAD versus Company WorkspaceKnow which workspace to use and why company switching is explicit.

Master CAD shows authorized activity across the serviced companies belonging to your dispatch organization. A Company Workspace limits the view to that company and clearly displays its name and identity.

Use Switch workspace in the left navigation whenever you need to change context. Opening a record never silently moves you into another company.

CAD and operationsEmergency alerts in CADEmergency activations stay visible across the dispatch workflow.

Keep CAD open, enable emergency sound, and keep the device volume audible. An officer emergency is designed to remain visually prominent across navigation until it is acknowledged and resolved.

Silencing sound does not acknowledge or close an emergency. Follow your dispatch center SOP for acknowledgment, response ownership, escalation, resolution, and closure.

CAD and operationsHow aid agreements affect visibilityA standing agreement does not automatically expose another company’s resources.

Cross-company operational visibility begins only during an authorized aid activation or emergency and ends when it closes or expires. Shared resources continue to display their home company.

Officer mobile and GPSOfficer duty status and GPS sharingLocation sharing is tied to an authorized officer login and active duty session.

The officer must use a login linked to exactly one officer profile for the company, accept the current legal acknowledgments, and select Go on duty.

Location permission must be enabled on the device. GPS sharing stops when the officer goes off duty or ends the location session. Device and browser power settings can affect background updates.

Officer mobile and GPSInstall an official Patrol Forge appFind currently available desktop and mobile application information.

Use the Apps page for official store links and platform availability. The hosted application stays current as website features are deployed, while native capability changes may still require a store update.

View official apps
Plans and billingPlans, limits, and add-on capacityReview how extra companies, dispatch users, and officers affect price.

Plan cards show included capacity and available monthly add-ons. Before checkout, the pricing estimate shows the projected recurring total and warns when moving to the next plan may be more appropriate.

For changes to an active subscription, contact Billing and include the dispatch company name and the capacity you want to add or remove.

Contact Patrol Forge

Create a support ticket

Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.

SalesPlans, demonstrations, and new accounts.

Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.

BillingSubscriptions, invoices, charges, and capacity changes.

What happens next?You will receive a ticket number. If you are signed in, the request appears under My Support Tickets, where you can follow its status and reply. Guest requests are handled by email.

Prefer email? support@patrolforge.com

What can we help with?

Sign in before creating a Technical Support ticket if you want to authorize secure, one-time, read-only account access.