Help, answers, and contact
How can we help?
Search practical guidance, create a trackable ticket, or continue a conversation with Sales, Technical Support, or Billing.
Role-based training
Step-by-step walkthroughs
Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.
Client Portal User Use the Client Portal View only the client and company information authorized by the serviced company.
WhereCompany Workspace → Client Portal
- 1Accept the secure invitation and create or sign in to your account.
- 2Choose the serviced company workspace shown in your invitation.
- 3Open Client Portal and verify the client name before reviewing information.
- 4Use available filters and links to review authorized activity or records.
- 5Download or share information only when your agreement and company policy permit it.
- 6Contact the serviced company administrator if an expected client record is missing; do not attempt another company’s URL.
Client Portal User Maintain secure client access Protect the client account and request access changes safely.
WhereSign in, account, and Support Center
- 1Use an individual email account and never share a Patrol Forge password.
- 2Use Forgot password when access is lost rather than asking an administrator to create a known password.
- 3Review legal-document updates when prompted.
- 4Report incorrect client or company visibility immediately and stop viewing the affected page.
- 5Create a Technical Support ticket without including passwords or private links.
- 6Ask the serviced company administrator to revoke access when the user no longer represents the client.
Knowledge base
Help articles
Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.
Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.
Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.
Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.
Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.
For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.
Open My Support TicketsGetting startedStart setting up your dispatch organizationThe recommended order for preparing a new multi-company dispatch center.
Create each serviced company first so its officers, properties, vehicles, clients, SOPs, and calls remain inside the correct company workspace.
Then invite dispatch users, assign capabilities, configure governance rules, and assign officers or properties. Test Master CAD and each Company CAD before live operations begin.
Getting startedUse the customer onboarding guideOpen the detailed customer handbook for setup, training, and daily operations.
The onboarding guide explains organization setup, users and roles, company resources, CAD, emergencies, aid, GPS, incident reports, client access, and troubleshooting.
Open onboarding guideAccount and accessTrouble signing inCheck the account email, password reset, verification, and workspace access.
Sign in with the email address connected to your account. Use Forgot password when needed, then check your inbox and spam folder for the reset email.
A verified account still needs active membership in a dispatch organization or serviced company. Ask your organization administrator to confirm your invitation, account status, and assigned access.
Account and accessUse your one-time Support Access CodeGet help inside your account without sharing your email password or Patrol Forge password.
Your Support Access Code is a private, one-time code that lets an authorized Patrol Forge Super Administrator or Support User open your account temporarily for troubleshooting. Support will never need your password. Do not send your password by email, contact form, text message, or chat.
To find the code, sign in to Patrol Forge and select My Support Code near the bottom of the application navigation. It is also available from the workspace-selection screen. Read the code to the authorized support representative only when you have requested assistance.
The code works one time. As soon as support uses it, Patrol Forge disables that code and automatically creates a new replacement code for you. Reusing, guessing, or entering the previous code will not open the account.
Support access is read-only. A noticeable banner remains on screen, account changes are blocked, access is audited, and the session ends automatically after 30 minutes. Support cannot use this process to open a Super Administrator or Support User account.
You can disable an unused code at any time by opening My Support Code and selecting Disable this code and generate a new one. If you did not request support or believe someone obtained your code, regenerate it immediately and contact Technical Support.
When creating a signed-in Technical Support ticket, you may instead issue an authorization that works only for that ticket. It expires after seven days, after one use, or when the ticket is closed—whichever happens first.
Open My Support CodeAccount and accessMaster CAD versus Company WorkspaceKnow which workspace to use and why company switching is explicit.
Master CAD shows authorized activity across the serviced companies belonging to your dispatch organization. A Company Workspace limits the view to that company and clearly displays its name and identity.
Use Switch workspace in the left navigation whenever you need to change context. Opening a record never silently moves you into another company.
CAD and operationsEmergency alerts in CADEmergency activations stay visible across the dispatch workflow.
Keep CAD open, enable emergency sound, and keep the device volume audible. An officer emergency is designed to remain visually prominent across navigation until it is acknowledged and resolved.
Silencing sound does not acknowledge or close an emergency. Follow your dispatch center SOP for acknowledgment, response ownership, escalation, resolution, and closure.
CAD and operationsHow aid agreements affect visibilityA standing agreement does not automatically expose another company’s resources.
Cross-company operational visibility begins only during an authorized aid activation or emergency and ends when it closes or expires. Shared resources continue to display their home company.
Officer mobile and GPSOfficer duty status and GPS sharingLocation sharing is tied to an authorized officer login and active duty session.
The officer must use a login linked to exactly one officer profile for the company, accept the current legal acknowledgments, and select Go on duty.
Location permission must be enabled on the device. GPS sharing stops when the officer goes off duty or ends the location session. Device and browser power settings can affect background updates.
Officer mobile and GPSInstall an official Patrol Forge appFind currently available desktop and mobile application information.
Use the Apps page for official store links and platform availability. The hosted application stays current as website features are deployed, while native capability changes may still require a store update.
View official appsPlans and billingPlans, limits, and add-on capacityReview how extra companies, dispatch users, and officers affect price.
Plan cards show included capacity and available monthly add-ons. Before checkout, the pricing estimate shows the projected recurring total and warns when moving to the next plan may be more appropriate.
For changes to an active subscription, contact Billing and include the dispatch company name and the capacity you want to add or remove.
Contact Patrol Forge
Create a support ticket
Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.
SalesPlans, demonstrations, and new accounts.
Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.
BillingSubscriptions, invoices, charges, and capacity changes.
Prefer email? support@patrolforge.com