Skip to content

Help, answers, and contact

How can we help?

Search practical guidance, create a trackable ticket, or continue a conversation with Sales, Technical Support, or Billing.

Role-based training

Step-by-step walkthroughs

Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.

Serviced Company Administrator Update the company profile and manage company-user roles Maintain company identity and authorized personnel under the dispatch organization’s governance rules.

WhereCompany Workspace → Administration

Access neededManage company profile and company users

  1. 1Confirm the Company Workspace banner before making changes.
  2. 2Open Company Profile & Settings, update permitted identity or display fields, and submit.
  3. 3If approval is required, provide a reason and monitor Submitted Changes instead of expecting an immediate live update.
  4. 4Open Company Users & Roles and select the user.
  5. 5Assign only approved company-scoped roles and save.
  6. 6Remove roles that are no longer required and verify the user’s resulting access.
Serviced Company Administrator Create or edit an officer and provide application access Maintain the personnel profile and link exactly one authorized company login.

WhereCompany Workspace → Officers & Employees

Access neededManage company resources and company users

  1. 1Open Officers & Employees and choose Add officer or employee.
  2. 2Enter identity, employee or badge number, contact details, profile type, status, dates, and permitted notes.
  3. 3Save or submit the change according to the displayed governance behavior.
  4. 4Open the officer profile and locate Officer application login.
  5. 5Invite the officer using their valid email address or link an eligible existing company login.
  6. 6Verify the login is linked to only this officer profile and has Officer Portal capability.
  7. 7Use employment status controls for leave or separation; do not delete operational history.
Serviced Company Administrator Create, map, edit, or deactivate a property Maintain accurate property location and access information for CAD and patrol.

WhereCompany Workspace → Properties

Access neededManage company resources

  1. 1Open Properties and choose Add property.
  2. 2Select the client when applicable and enter name, code, property type, and complete address.
  3. 3Use address lookup, then inspect the map marker and drag it to the correct entrance or patrol point when needed.
  4. 4Enter authorized access instructions and operational notes without placing unnecessary sensitive data in the record.
  5. 5Save or submit for approval and confirm the property appears in Company CAD.
  6. 6Edit the property when details change or set it inactive when it should no longer receive new patrols or calls.
Serviced Company Administrator Create and maintain vehicles and clients Keep company resources and customer relationships current.

WhereCompany Workspace → Vehicles or Clients

Access neededManage company resources

  1. 1Open Vehicles or Clients and choose the applicable Add action.
  2. 2For a vehicle, enter unit number, VIN, license plate, make, model, year, color, type, odometer, and status as available.
  3. 3For a client, enter name, code, status, primary contact, and authorized notes.
  4. 4Save or submit the record according to governance rules.
  5. 5Open the detail page to verify ownership and company context.
  6. 6Edit changed details or use the status control to deactivate a record while preserving history.
Serviced Company Administrator Add or disable company CAD call categories and subcategories Customize call intake choices while retaining stable internal workflow keys.

WhereCompany Workspace → Administration → CAD Call Types

Access neededManage CAD call types

  1. 1Open CAD Call Types and review existing main categories and subcategories.
  2. 2Choose Add category, enter a concise operational label, and save.
  3. 3Choose Add call type, select its parent category, enter the subcategory label, and save.
  4. 4Test call creation to confirm the new category and type appear together.
  5. 5Disable a category or type that should not be used for new calls instead of altering historical calls.
  6. 6Retain an Other option for incidents that do not match the configured catalog.
Serviced Company Administrator Create, revise, publish, or retire an SOP Keep dispatchers and officers working from the current company procedure.

WhereCompany Workspace → SOPs

Access neededManage company SOPs

  1. 1Open SOPs and choose Create SOP.
  2. 2Enter a recognizable title, category, summary, and detailed procedure.
  3. 3Save the SOP and verify whether it is draft or published.
  4. 4Use Revise to create a new version without overwriting the previous published history.
  5. 5Review the revision, then publish it when authorized.
  6. 6Change status when the SOP should be retired and confirm dispatchers can still identify the current version.
Serviced Company Administrator Dispatch Supervisor Dispatcher Officer / Employee Create, complete, finalize, and download an incident report Document an incident using call information when available and preserve a finalized PDF.

WhereCompany Workspace → Incident Reports or a call detail page

Access neededView or manage incident reports as applicable

  1. 1From a dispatch call, choose Create incident report to prefill the company, property, address, caller, call number, and other available details; otherwise choose New report.
  2. 2Verify the occurrence date, location, reporting officer, narrative, disposition, and linked call.
  3. 3Add up to the available person sections and choose applicable person, injury, or other classification codes.
  4. 4Enter each date of birth and verify the calculated age.
  5. 5Attach authorized photos or files when permitted and review the report for sensitive information.
  6. 6Save drafts while work continues, then finalize only when the report is complete.
  7. 7Use Print / Save PDF to download the generated report PDF and store or distribute it only through approved channels.
Serviced Company Administrator Review and export company reports Use company-scoped reporting without exposing another serviced company.

WhereCompany Workspace → Company Reports

Access neededView company reports

  1. 1Confirm the Company Workspace name and open Company Reports.
  2. 2Choose the report and date range needed for the business purpose.
  3. 3Apply available filters and inspect the on-screen results.
  4. 4Export only when authorized and verify the file contains the expected company identity.
  5. 5Store, transmit, and delete exported files according to the organization’s privacy and retention rules.
Serviced Company Administrator Invite a client portal user or revoke client access Give a client access only to explicitly authorized client records.

WhereCompany Workspace → Administration → Client Access

Access neededManage company users

  1. 1Open Client Access and choose a client record.
  2. 2Enter the recipient’s valid email address and send the secure invitation.
  3. 3Verify the pending invitation is tied to the intended company and client.
  4. 4Resend or revoke a pending invitation when necessary.
  5. 5Review accepted access and revoke it immediately when the business relationship ends.
  6. 6Test with the client user to confirm unrelated clients and companies are not visible.
Serviced Company Administrator Track, correct, or cancel a submitted company change Follow approval-required requests without editing live information prematurely.

WhereCompany Workspace → Approvals & Changes → Submitted Changes

Access neededSubmit proposed changes

  1. 1Open Submitted Changes and select the request.
  2. 2Review status, proposed values, reason, timestamps, and any reviewer response.
  3. 3If revision is permitted, correct the proposal and resubmit with an updated reason.
  4. 4Cancel a still-pending request when it is no longer needed.
  5. 5After approval, verify the live record and Change History instead of assuming the change applied.

Knowledge base

Help articles

Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.

Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.

Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.

Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.

Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.

For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.

Open My Support Tickets
Getting startedStart setting up your dispatch organizationThe recommended order for preparing a new multi-company dispatch center.

Create each serviced company first so its officers, properties, vehicles, clients, SOPs, and calls remain inside the correct company workspace.

Then invite dispatch users, assign capabilities, configure governance rules, and assign officers or properties. Test Master CAD and each Company CAD before live operations begin.

Getting startedUse the customer onboarding guideOpen the detailed customer handbook for setup, training, and daily operations.

The onboarding guide explains organization setup, users and roles, company resources, CAD, emergencies, aid, GPS, incident reports, client access, and troubleshooting.

Open onboarding guide
Account and accessTrouble signing inCheck the account email, password reset, verification, and workspace access.

Sign in with the email address connected to your account. Use Forgot password when needed, then check your inbox and spam folder for the reset email.

A verified account still needs active membership in a dispatch organization or serviced company. Ask your organization administrator to confirm your invitation, account status, and assigned access.

Account and accessUse your one-time Support Access CodeGet help inside your account without sharing your email password or Patrol Forge password.

Your Support Access Code is a private, one-time code that lets an authorized Patrol Forge Super Administrator or Support User open your account temporarily for troubleshooting. Support will never need your password. Do not send your password by email, contact form, text message, or chat.

To find the code, sign in to Patrol Forge and select My Support Code near the bottom of the application navigation. It is also available from the workspace-selection screen. Read the code to the authorized support representative only when you have requested assistance.

The code works one time. As soon as support uses it, Patrol Forge disables that code and automatically creates a new replacement code for you. Reusing, guessing, or entering the previous code will not open the account.

Support access is read-only. A noticeable banner remains on screen, account changes are blocked, access is audited, and the session ends automatically after 30 minutes. Support cannot use this process to open a Super Administrator or Support User account.

You can disable an unused code at any time by opening My Support Code and selecting Disable this code and generate a new one. If you did not request support or believe someone obtained your code, regenerate it immediately and contact Technical Support.

When creating a signed-in Technical Support ticket, you may instead issue an authorization that works only for that ticket. It expires after seven days, after one use, or when the ticket is closed—whichever happens first.

Open My Support Code
Account and accessMaster CAD versus Company WorkspaceKnow which workspace to use and why company switching is explicit.

Master CAD shows authorized activity across the serviced companies belonging to your dispatch organization. A Company Workspace limits the view to that company and clearly displays its name and identity.

Use Switch workspace in the left navigation whenever you need to change context. Opening a record never silently moves you into another company.

CAD and operationsEmergency alerts in CADEmergency activations stay visible across the dispatch workflow.

Keep CAD open, enable emergency sound, and keep the device volume audible. An officer emergency is designed to remain visually prominent across navigation until it is acknowledged and resolved.

Silencing sound does not acknowledge or close an emergency. Follow your dispatch center SOP for acknowledgment, response ownership, escalation, resolution, and closure.

CAD and operationsHow aid agreements affect visibilityA standing agreement does not automatically expose another company’s resources.

Cross-company operational visibility begins only during an authorized aid activation or emergency and ends when it closes or expires. Shared resources continue to display their home company.

Officer mobile and GPSOfficer duty status and GPS sharingLocation sharing is tied to an authorized officer login and active duty session.

The officer must use a login linked to exactly one officer profile for the company, accept the current legal acknowledgments, and select Go on duty.

Location permission must be enabled on the device. GPS sharing stops when the officer goes off duty or ends the location session. Device and browser power settings can affect background updates.

Officer mobile and GPSInstall an official Patrol Forge appFind currently available desktop and mobile application information.

Use the Apps page for official store links and platform availability. The hosted application stays current as website features are deployed, while native capability changes may still require a store update.

View official apps
Plans and billingPlans, limits, and add-on capacityReview how extra companies, dispatch users, and officers affect price.

Plan cards show included capacity and available monthly add-ons. Before checkout, the pricing estimate shows the projected recurring total and warns when moving to the next plan may be more appropriate.

For changes to an active subscription, contact Billing and include the dispatch company name and the capacity you want to add or remove.

Contact Patrol Forge

Create a support ticket

Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.

SalesPlans, demonstrations, and new accounts.

Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.

BillingSubscriptions, invoices, charges, and capacity changes.

What happens next?You will receive a ticket number. If you are signed in, the request appears under My Support Tickets, where you can follow its status and reply. Guest requests are handled by email.

Prefer email? support@patrolforge.com

What can we help with?

Sign in before creating a Technical Support ticket if you want to authorize secure, one-time, read-only account access.