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Search practical guidance, create a trackable ticket, or continue a conversation with Sales, Technical Support, or Billing.

Role-based training

Step-by-step walkthroughs

Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.

Dispatch Supervisor Dispatcher Dispatch Company Administrator Operate the Master CAD across serviced companies Monitor calls, units, properties, officers, and emergencies without losing company identity.

WhereMaster context → Master CAD

Access neededView Master CAD; operational actions require additional capabilities

  1. 1Open Master CAD and verify the Dispatch Organization label.
  2. 2Review the company color legend, but always read the company text label because color is not the sole identifier.
  3. 3Use the map and call tables to review active calls, mapped properties, and on-duty officers.
  4. 4Filter or search when focusing on one company, priority, status, officer, or property.
  5. 5Open a call or unit in its displayed company context before changing operational state.
  6. 6Keep the CAD tab open, emergency audio enabled, and device volume audible.
Dispatch Supervisor Dispatcher Create a dispatch call Capture the correct company, property, caller, category, location, priority, and initial narrative.

WhereMaster CAD or Company CAD → Calls → Create

Access neededManage organization or company operations

  1. 1Select Create call or New call from CAD.
  2. 2In Master context, explicitly choose the serviced company before selecting its property or officers.
  3. 3Choose the main call category and subcategory; use Other only when no configured type fits.
  4. 4Select the property or enter the location, then verify the map marker and correct it when necessary.
  5. 5Enter caller name and phone when provided, select priority, and write a concise factual summary.
  6. 6Save the call and confirm the call number, company label, status, and location.
  7. 7Assign the responding officer or unit and add the first dispatch note when appropriate.
Dispatch Supervisor Dispatcher Assign units, update status, add notes, and clear a call Maintain an accurate chronological call record from intake through closure.

WhereMaster CAD or Company CAD → Call detail

Access neededManage organization or company operations

  1. 1Open the call and verify its serviced-company identity and current status.
  2. 2Assign an eligible officer or operational unit and confirm the assignment appears in history.
  3. 3Advance the call through the available status workflow as information changes.
  4. 4Add timestamped factual notes for caller updates, officer radio traffic, actions, and outcomes.
  5. 5Release or replace an assignment when responsibility changes.
  6. 6Before clearing, verify disposition, required notes, officer status, and any linked incident report.
  7. 7Clear the call and review the immutable event history for completeness.
Dispatch Supervisor Dispatcher Change unit status and manage a welfare check Keep officer availability and safety follow-ups current.

WhereMaster or Company context → Units / Welfare Checks

Access neededManage organization or company operations

  1. 1From the top of Master CAD or Company CAD, review Assigned Officers & Welfare Checks for the call, unit status, and next due time; open Units when a status or welfare action is needed.
  2. 2Confirm the officer’s home company, current status, version, and active call before changing anything.
  3. 3Select the new permitted status and save with a reason when requested.
  4. 4To begin a welfare check, select the active unit, choose the due time, and record the operational reason.
  5. 5Monitor the welfare-check list and notifications for due or overdue checks.
  6. 6Use Responded when contact is confirmed, or Cancel only when the check is no longer required.
  7. 7Escalate overdue checks according to the company SOP; do not simply dismiss them.
Dispatch Supervisor Dispatcher Receive and manage an officer emergency Respond to persistent visual and audible alerts from any serviced company in the organization.

WhereAny dispatch screen → Emergency alert and emergency detail

Access neededView and respond to emergencies; closure requires emergency management capability

  1. 1Keep emergency audio enabled and the dispatch device volume audible before the shift begins.
  2. 2When an alert appears, read the officer, home company, location, time, and emergency details.
  3. 3Open the emergency screen directly from the alert.
  4. 4Acknowledge the emergency to establish ownership; silencing the sound does not acknowledge it.
  5. 5Follow the company SOP, contact the officer, dispatch eligible responders, and activate aid when authorized.
  6. 6Document response actions, escalation, location updates, and resolution.
  7. 7A supervisor or authorized manager resolves and closes the event only after operational confirmation.
Important

Emergency records and breadcrumbs remain auditable after closure.

Dispatch Supervisor Dispatcher Activate, extend, or close mutual aid Temporarily share eligible resources under a standing agreement.

WhereMaster context → Aid Activations

Access neededActivate aid; extension and closure normally require aid-close capability

  1. 1Open Aid Activations and choose New activation.
  2. 2Select the standing agreement and verify requesting and assisting companies.
  3. 3Enter the operational reason, authorized duration, and eligible resources.
  4. 4Activate and confirm every shared resource retains a visible home-company label.
  5. 5Monitor the expiration time and activity while aid remains active.
  6. 6An authorized supervisor extends the activation when the need continues or closes it when assistance ends.
  7. 7Verify cross-company visibility ends after closure or expiration.
Dispatch Supervisor Dispatcher Use My Assignments as a dispatcher workload queue Review primary and secondary responsibility while retaining authorized Master CAD visibility.

WhereMaster context → My Assignments

  1. 1Open My Assignments at the beginning of the shift.
  2. 2Review company, officer, and property responsibilities, including Primary or Secondary designation.
  3. 3Use the provided company controls to open the correct Company Workspace when detailed company work is needed.
  4. 4Return to Master CAD for organization-wide situational awareness.
  5. 5Ask a supervisor to correct missing or outdated assignments rather than working under the wrong responsibility record.
Serviced Company Administrator Dispatch Supervisor Dispatcher Officer / Employee Create, complete, finalize, and download an incident report Document an incident using call information when available and preserve a finalized PDF.

WhereCompany Workspace → Incident Reports or a call detail page

Access neededView or manage incident reports as applicable

  1. 1From a dispatch call, choose Create incident report to prefill the company, property, address, caller, call number, and other available details; otherwise choose New report.
  2. 2Verify the occurrence date, location, reporting officer, narrative, disposition, and linked call.
  3. 3Add up to the available person sections and choose applicable person, injury, or other classification codes.
  4. 4Enter each date of birth and verify the calculated age.
  5. 5Attach authorized photos or files when permitted and review the report for sensitive information.
  6. 6Save drafts while work continues, then finalize only when the report is complete.
  7. 7Use Print / Save PDF to download the generated report PDF and store or distribute it only through approved channels.

Knowledge base

Help articles

Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.

Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.

Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.

Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.

Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.

For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.

Open My Support Tickets
Getting startedStart setting up your dispatch organizationThe recommended order for preparing a new multi-company dispatch center.

Create each serviced company first so its officers, properties, vehicles, clients, SOPs, and calls remain inside the correct company workspace.

Then invite dispatch users, assign capabilities, configure governance rules, and assign officers or properties. Test Master CAD and each Company CAD before live operations begin.

Getting startedUse the customer onboarding guideOpen the detailed customer handbook for setup, training, and daily operations.

The onboarding guide explains organization setup, users and roles, company resources, CAD, emergencies, aid, GPS, incident reports, client access, and troubleshooting.

Open onboarding guide
Account and accessTrouble signing inCheck the account email, password reset, verification, and workspace access.

Sign in with the email address connected to your account. Use Forgot password when needed, then check your inbox and spam folder for the reset email.

A verified account still needs active membership in a dispatch organization or serviced company. Ask your organization administrator to confirm your invitation, account status, and assigned access.

Account and accessUse your one-time Support Access CodeGet help inside your account without sharing your email password or Patrol Forge password.

Your Support Access Code is a private, one-time code that lets an authorized Patrol Forge Super Administrator or Support User open your account temporarily for troubleshooting. Support will never need your password. Do not send your password by email, contact form, text message, or chat.

To find the code, sign in to Patrol Forge and select My Support Code near the bottom of the application navigation. It is also available from the workspace-selection screen. Read the code to the authorized support representative only when you have requested assistance.

The code works one time. As soon as support uses it, Patrol Forge disables that code and automatically creates a new replacement code for you. Reusing, guessing, or entering the previous code will not open the account.

Support access is read-only. A noticeable banner remains on screen, account changes are blocked, access is audited, and the session ends automatically after 30 minutes. Support cannot use this process to open a Super Administrator or Support User account.

You can disable an unused code at any time by opening My Support Code and selecting Disable this code and generate a new one. If you did not request support or believe someone obtained your code, regenerate it immediately and contact Technical Support.

When creating a signed-in Technical Support ticket, you may instead issue an authorization that works only for that ticket. It expires after seven days, after one use, or when the ticket is closed—whichever happens first.

Open My Support Code
Account and accessMaster CAD versus Company WorkspaceKnow which workspace to use and why company switching is explicit.

Master CAD shows authorized activity across the serviced companies belonging to your dispatch organization. A Company Workspace limits the view to that company and clearly displays its name and identity.

Use Switch workspace in the left navigation whenever you need to change context. Opening a record never silently moves you into another company.

CAD and operationsEmergency alerts in CADEmergency activations stay visible across the dispatch workflow.

Keep CAD open, enable emergency sound, and keep the device volume audible. An officer emergency is designed to remain visually prominent across navigation until it is acknowledged and resolved.

Silencing sound does not acknowledge or close an emergency. Follow your dispatch center SOP for acknowledgment, response ownership, escalation, resolution, and closure.

CAD and operationsHow aid agreements affect visibilityA standing agreement does not automatically expose another company’s resources.

Cross-company operational visibility begins only during an authorized aid activation or emergency and ends when it closes or expires. Shared resources continue to display their home company.

Officer mobile and GPSOfficer duty status and GPS sharingLocation sharing is tied to an authorized officer login and active duty session.

The officer must use a login linked to exactly one officer profile for the company, accept the current legal acknowledgments, and select Go on duty.

Location permission must be enabled on the device. GPS sharing stops when the officer goes off duty or ends the location session. Device and browser power settings can affect background updates.

Officer mobile and GPSInstall an official Patrol Forge appFind currently available desktop and mobile application information.

Use the Apps page for official store links and platform availability. The hosted application stays current as website features are deployed, while native capability changes may still require a store update.

View official apps
Plans and billingPlans, limits, and add-on capacityReview how extra companies, dispatch users, and officers affect price.

Plan cards show included capacity and available monthly add-ons. Before checkout, the pricing estimate shows the projected recurring total and warns when moving to the next plan may be more appropriate.

For changes to an active subscription, contact Billing and include the dispatch company name and the capacity you want to add or remove.

Contact Patrol Forge

Create a support ticket

Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.

SalesPlans, demonstrations, and new accounts.

Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.

BillingSubscriptions, invoices, charges, and capacity changes.

What happens next?You will receive a ticket number. If you are signed in, the request appears under My Support Tickets, where you can follow its status and reply. Guest requests are handled by email.

Prefer email? support@patrolforge.com

What can we help with?

Sign in before creating a Technical Support ticket if you want to authorize secure, one-time, read-only account access.