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Role-based training

Step-by-step walkthroughs

Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.

All Users Sign in and choose the correct workspace Enter Master CAD or the intended Company Workspace without mixing company records.

WhereSign in and workspace selection

  1. 1Open the Patrol Forge Multiple Company sign-in page and enter the email address connected to your invitation.
  2. 2Complete any required email verification, legal acknowledgments, or password setup.
  3. 3On the workspace-selection page, confirm the Dispatch Organization name.
  4. 4Choose Master CAD for organization-wide dispatch work, or choose a named Company Workspace for company-specific records.
  5. 5Confirm the context banner and company identity before viewing or changing operational information.
  6. 6Use Switch workspace in the left navigation whenever you need a different context; do not rely on an old bookmark to switch companies.
Important

If the expected organization or company is missing, stop and ask an administrator to verify your membership and role.

All Users Review notifications and notification preferences Read operational notices, acknowledge required items, and control permitted delivery channels.

WhereAny authorized workspace

  1. 1Select Notifications from the left navigation.
  2. 2Open unread items and verify the serviced-company label before acting.
  3. 3Use Mark read for informational notices or Acknowledge when the notice requires an explicit response.
  4. 4Open Notification Preferences to enable or disable the delivery options available to your role.
  5. 5Save changes and verify that the confirmation message appears.
All Users Create, follow, reply to, and close a support ticket Request Sales, Technical Support, or Billing help without sharing a password.

WhereSupport Center and My Support Tickets

  1. 1Open Support Center from the left navigation or public website.
  2. 2Choose Sales, Technical Support, or Billing and enter a clear subject and detailed description.
  3. 3For technical help, optionally authorize one-time read-only access with a current Support Access Code or a ticket-only code.
  4. 4Do not include passwords, full payment-card information, API tokens, or private invitation links.
  5. 5Submit the form and save the TKT reference number.
  6. 6Open My Support Tickets to read replies, add information, and monitor status.
  7. 7Close the ticket when help is no longer needed; unused ticket access is canceled when the ticket closes.
Dispatch Company Administrator Complete initial dispatch organization setup Prepare the organization in the correct order before live dispatch begins.

WhereMaster context

Access neededDispatch Organization Administrator

  1. 1Open Organization Settings and confirm organization identity, timezone, labels, map defaults, refresh timing, and operational preferences.
  2. 2Create each Serviced Company with a recognizable name, code, color, logo, and timezone.
  3. 3Invite dispatch users and assign only the roles and capabilities required for their work.
  4. 4Configure governance defaults and any deliberate company overrides.
  5. 5Add dispatcher responsibilities and patrol-property access rules.
  6. 6Configure aid agreements, notification recipients, and SOP access.
  7. 7Enter a Company Workspace to add its officers, properties, vehicles, clients, and call types.
  8. 8Test Master CAD, each Company CAD, an officer login, GPS, emergency alerts, and notification delivery before going live.
Dispatch Company Administrator Create, edit, archive, or restore a serviced company Maintain a company while preserving tenant separation and historical records.

WhereMaster context → Administration → Serviced Companies

Access neededManage serviced companies

  1. 1Open Serviced Companies and select Add serviced company.
  2. 2Enter the company name, code, timezone, brand color, logo, and any available workspace labels.
  3. 3Save, then open the new Company Workspace and verify its identity banner.
  4. 4To change details, return to the company list, choose Edit, update the approved fields, and save.
  5. 5To stop new operational use while retaining history, choose Archive and confirm the correct company name.
  6. 6Use Restore when the same company should become available again.
Important

Archiving is safer than database deletion because calls, reports, audit history, and relationships may require retention.

Dispatch Company Administrator Invite, suspend, reactivate, or resend access for a dispatch user Manage dispatch-center personnel without sharing credentials.

WhereMaster context → Administration → Dispatch Users

Access neededManage dispatch users

  1. 1Open Dispatch Users and choose the invitation action.
  2. 2Enter the user’s real email address and select the appropriate organization role.
  3. 3Send the invitation and verify that it appears in the pending invitation list.
  4. 4Use resend or replace invitation when delivery needs to be attempted again; never send the raw token manually.
  5. 5Open an existing user to adjust authorized roles when responsibility changes.
  6. 6Use Suspend to immediately stop protected access while retaining audit history.
  7. 7Use Reactivate only after confirming the user should regain access.
Dispatch Company Administrator Create a custom role and authorize specific work Delegate administrative or operational actions using capabilities rather than passwords or broad role names.

WhereAdministration → Roles & Permissions

Access neededManage roles and permissions

  1. 1Open Roles & Permissions and review the built-in roles before creating another role.
  2. 2Choose Create role, enter a clear job-based name and description, and select Organization scope or Company scope as appropriate.
  3. 3Select only the capabilities required for that job, such as patrol assignment management or incident-report management.
  4. 4Save the role and return to the relevant user-management screen.
  5. 5Assign the role to the intended organization or company user.
  6. 6Have the user sign out and back in, then verify permitted and denied actions in the correct context.
  7. 7Remove obsolete role assignments promptly when duties change.
Important

Capability checks—not the displayed role name—control sensitive actions.

Dispatch Company Administrator Dispatch Supervisor Assign dispatchers to companies, officers, or properties Identify primary and secondary responsibility without hiding Master CAD information.

WhereMaster context → Administration → Dispatcher Assignments

Access neededManage dispatcher assignments

  1. 1Open Dispatcher Assignments and load the serviced company whose work is being assigned.
  2. 2Choose the dispatcher and then select a company, officer, or property target.
  3. 3Choose Primary or Secondary responsibility and save.
  4. 4Repeat for additional targets or backup dispatchers.
  5. 5Review the current responsibilities list and use filters to verify coverage.
  6. 6Change responsibility or remove an assignment when staffing changes.
  7. 7Ask the dispatcher to open My Assignments and confirm the expected workload.
Dispatch Company Administrator Set open patrol access or assign properties to individual officers Control whether every officer can patrol every property or receives a specific roster.

WhereMaster context → Administration → Patrol Property Assignments

Access neededManage patrol property assignments

  1. 1Open Patrol Property Assignments and load one serviced company.
  2. 2Choose Open to all company officers when every on-duty officer may receive every active mapped property.
  3. 3Choose Assigned officers only when each officer must receive a specific property roster.
  4. 4For each officer, check every property the officer should patrol and select Save roster.
  5. 5Repeat for the remaining officers and verify the assigned count shown on each card.
  6. 6Have an officer go on duty and start a new patrol route to verify only eligible properties appear.
Important

An already-active patrol route remains its original audited snapshot. Roster changes apply to nearby suggestions and the next route.

Dispatch Company Administrator Configure company change governance Choose which company changes are prohibited, require approval, or apply with notification.

WhereMaster context → Administration → Governance Rules

Access neededManage governance rules

  1. 1Open Governance Rules and review the organization defaults by resource and action.
  2. 2For each item, choose Not allowed, Approval required, or Direct with notification.
  3. 3Set company-specific overrides only when a company truly needs different rules.
  4. 4Save the rules and verify the effective behavior displayed for that company.
  5. 5Test one low-risk change from a company administrator account before enabling broader direct changes.
  6. 6Review notifications and change history to confirm direct changes remain visible to dispatch.
Dispatch Company Administrator Dispatch Supervisor Review, approve, or reject a company change request Evaluate proposed values before they become live.

WhereMaster context → Approvals & Changes → Pending Review

Access neededReview proposed changes

  1. 1Open Pending Review and select the request.
  2. 2Confirm the serviced company, requester, resource, action, reason, previous values, and proposed values.
  3. 3Check for warnings that the live record changed after the request was submitted.
  4. 4Approve only when the proposal remains correct and authorized; the application applies it transactionally.
  5. 5Reject with a clear reason when corrections are required.
  6. 6Open Change History to confirm the decision and application result were recorded.
Dispatch Company Administrator Dispatch Supervisor Create or edit an aid agreement Define eligible same-organization company assistance without exposing resources prematurely.

WhereMaster context → Administration → Aid Agreements

Access neededManage aid agreements

  1. 1Open Aid Agreements and choose Create.
  2. 2Select the requesting and assisting serviced companies within the same Dispatch Organization.
  3. 3Configure the agreement terms, permitted resources, activation limits, and expiration information.
  4. 4Save and review the agreement from both company identities.
  5. 5Edit the agreement when authorization changes.
  6. 6Remember that the agreement alone does not expose officers or vehicles; visibility begins only during an activation or qualifying emergency.
Dispatch Company Administrator Maintain organization settings, audit history, and API access Customize safe tenant settings and issue integrations without weakening isolation.

WhereMaster context → Administration

Access neededOrganization settings, audit logs, or API access as applicable

  1. 1Open Organization Settings, change only the intended labels, navigation, map, refresh, or feature preferences, and save.
  2. 2Open Audit Logs to filter by user, company, action, or date and export only when authorized.
  3. 3Open API Access to create a token with the smallest necessary ability set and an appropriate expiration.
  4. 4Copy a newly issued raw token once into the approved secret store; it cannot be recovered later.
  5. 5Revoke tokens immediately when an integration is retired or a secret might be exposed.
  6. 6Confirm tenant labels and identifiers remain present in audit exports and integration behavior.
Dispatch Supervisor Dispatcher Dispatch Company Administrator Operate the Master CAD across serviced companies Monitor calls, units, properties, officers, and emergencies without losing company identity.

WhereMaster context → Master CAD

Access neededView Master CAD; operational actions require additional capabilities

  1. 1Open Master CAD and verify the Dispatch Organization label.
  2. 2Review the company color legend, but always read the company text label because color is not the sole identifier.
  3. 3Use the map and call tables to review active calls, mapped properties, and on-duty officers.
  4. 4Filter or search when focusing on one company, priority, status, officer, or property.
  5. 5Open a call or unit in its displayed company context before changing operational state.
  6. 6Keep the CAD tab open, emergency audio enabled, and device volume audible.
Dispatch Supervisor Dispatcher Create a dispatch call Capture the correct company, property, caller, category, location, priority, and initial narrative.

WhereMaster CAD or Company CAD → Calls → Create

Access neededManage organization or company operations

  1. 1Select Create call or New call from CAD.
  2. 2In Master context, explicitly choose the serviced company before selecting its property or officers.
  3. 3Choose the main call category and subcategory; use Other only when no configured type fits.
  4. 4Select the property or enter the location, then verify the map marker and correct it when necessary.
  5. 5Enter caller name and phone when provided, select priority, and write a concise factual summary.
  6. 6Save the call and confirm the call number, company label, status, and location.
  7. 7Assign the responding officer or unit and add the first dispatch note when appropriate.
Dispatch Supervisor Dispatcher Assign units, update status, add notes, and clear a call Maintain an accurate chronological call record from intake through closure.

WhereMaster CAD or Company CAD → Call detail

Access neededManage organization or company operations

  1. 1Open the call and verify its serviced-company identity and current status.
  2. 2Assign an eligible officer or operational unit and confirm the assignment appears in history.
  3. 3Advance the call through the available status workflow as information changes.
  4. 4Add timestamped factual notes for caller updates, officer radio traffic, actions, and outcomes.
  5. 5Release or replace an assignment when responsibility changes.
  6. 6Before clearing, verify disposition, required notes, officer status, and any linked incident report.
  7. 7Clear the call and review the immutable event history for completeness.
Dispatch Supervisor Dispatcher Change unit status and manage a welfare check Keep officer availability and safety follow-ups current.

WhereMaster or Company context → Units / Welfare Checks

Access neededManage organization or company operations

  1. 1From the top of Master CAD or Company CAD, review Assigned Officers & Welfare Checks for the call, unit status, and next due time; open Units when a status or welfare action is needed.
  2. 2Confirm the officer’s home company, current status, version, and active call before changing anything.
  3. 3Select the new permitted status and save with a reason when requested.
  4. 4To begin a welfare check, select the active unit, choose the due time, and record the operational reason.
  5. 5Monitor the welfare-check list and notifications for due or overdue checks.
  6. 6Use Responded when contact is confirmed, or Cancel only when the check is no longer required.
  7. 7Escalate overdue checks according to the company SOP; do not simply dismiss them.
Dispatch Supervisor Dispatcher Receive and manage an officer emergency Respond to persistent visual and audible alerts from any serviced company in the organization.

WhereAny dispatch screen → Emergency alert and emergency detail

Access neededView and respond to emergencies; closure requires emergency management capability

  1. 1Keep emergency audio enabled and the dispatch device volume audible before the shift begins.
  2. 2When an alert appears, read the officer, home company, location, time, and emergency details.
  3. 3Open the emergency screen directly from the alert.
  4. 4Acknowledge the emergency to establish ownership; silencing the sound does not acknowledge it.
  5. 5Follow the company SOP, contact the officer, dispatch eligible responders, and activate aid when authorized.
  6. 6Document response actions, escalation, location updates, and resolution.
  7. 7A supervisor or authorized manager resolves and closes the event only after operational confirmation.
Important

Emergency records and breadcrumbs remain auditable after closure.

Dispatch Supervisor Dispatcher Activate, extend, or close mutual aid Temporarily share eligible resources under a standing agreement.

WhereMaster context → Aid Activations

Access neededActivate aid; extension and closure normally require aid-close capability

  1. 1Open Aid Activations and choose New activation.
  2. 2Select the standing agreement and verify requesting and assisting companies.
  3. 3Enter the operational reason, authorized duration, and eligible resources.
  4. 4Activate and confirm every shared resource retains a visible home-company label.
  5. 5Monitor the expiration time and activity while aid remains active.
  6. 6An authorized supervisor extends the activation when the need continues or closes it when assistance ends.
  7. 7Verify cross-company visibility ends after closure or expiration.
Dispatch Supervisor Dispatcher Use My Assignments as a dispatcher workload queue Review primary and secondary responsibility while retaining authorized Master CAD visibility.

WhereMaster context → My Assignments

  1. 1Open My Assignments at the beginning of the shift.
  2. 2Review company, officer, and property responsibilities, including Primary or Secondary designation.
  3. 3Use the provided company controls to open the correct Company Workspace when detailed company work is needed.
  4. 4Return to Master CAD for organization-wide situational awareness.
  5. 5Ask a supervisor to correct missing or outdated assignments rather than working under the wrong responsibility record.
Serviced Company Administrator Update the company profile and manage company-user roles Maintain company identity and authorized personnel under the dispatch organization’s governance rules.

WhereCompany Workspace → Administration

Access neededManage company profile and company users

  1. 1Confirm the Company Workspace banner before making changes.
  2. 2Open Company Profile & Settings, update permitted identity or display fields, and submit.
  3. 3If approval is required, provide a reason and monitor Submitted Changes instead of expecting an immediate live update.
  4. 4Open Company Users & Roles and select the user.
  5. 5Assign only approved company-scoped roles and save.
  6. 6Remove roles that are no longer required and verify the user’s resulting access.
Serviced Company Administrator Create or edit an officer and provide application access Maintain the personnel profile and link exactly one authorized company login.

WhereCompany Workspace → Officers & Employees

Access neededManage company resources and company users

  1. 1Open Officers & Employees and choose Add officer or employee.
  2. 2Enter identity, employee or badge number, contact details, profile type, status, dates, and permitted notes.
  3. 3Save or submit the change according to the displayed governance behavior.
  4. 4Open the officer profile and locate Officer application login.
  5. 5Invite the officer using their valid email address or link an eligible existing company login.
  6. 6Verify the login is linked to only this officer profile and has Officer Portal capability.
  7. 7Use employment status controls for leave or separation; do not delete operational history.
Serviced Company Administrator Create, map, edit, or deactivate a property Maintain accurate property location and access information for CAD and patrol.

WhereCompany Workspace → Properties

Access neededManage company resources

  1. 1Open Properties and choose Add property.
  2. 2Select the client when applicable and enter name, code, property type, and complete address.
  3. 3Use address lookup, then inspect the map marker and drag it to the correct entrance or patrol point when needed.
  4. 4Enter authorized access instructions and operational notes without placing unnecessary sensitive data in the record.
  5. 5Save or submit for approval and confirm the property appears in Company CAD.
  6. 6Edit the property when details change or set it inactive when it should no longer receive new patrols or calls.
Serviced Company Administrator Create and maintain vehicles and clients Keep company resources and customer relationships current.

WhereCompany Workspace → Vehicles or Clients

Access neededManage company resources

  1. 1Open Vehicles or Clients and choose the applicable Add action.
  2. 2For a vehicle, enter unit number, VIN, license plate, make, model, year, color, type, odometer, and status as available.
  3. 3For a client, enter name, code, status, primary contact, and authorized notes.
  4. 4Save or submit the record according to governance rules.
  5. 5Open the detail page to verify ownership and company context.
  6. 6Edit changed details or use the status control to deactivate a record while preserving history.
Serviced Company Administrator Add or disable company CAD call categories and subcategories Customize call intake choices while retaining stable internal workflow keys.

WhereCompany Workspace → Administration → CAD Call Types

Access neededManage CAD call types

  1. 1Open CAD Call Types and review existing main categories and subcategories.
  2. 2Choose Add category, enter a concise operational label, and save.
  3. 3Choose Add call type, select its parent category, enter the subcategory label, and save.
  4. 4Test call creation to confirm the new category and type appear together.
  5. 5Disable a category or type that should not be used for new calls instead of altering historical calls.
  6. 6Retain an Other option for incidents that do not match the configured catalog.
Serviced Company Administrator Create, revise, publish, or retire an SOP Keep dispatchers and officers working from the current company procedure.

WhereCompany Workspace → SOPs

Access neededManage company SOPs

  1. 1Open SOPs and choose Create SOP.
  2. 2Enter a recognizable title, category, summary, and detailed procedure.
  3. 3Save the SOP and verify whether it is draft or published.
  4. 4Use Revise to create a new version without overwriting the previous published history.
  5. 5Review the revision, then publish it when authorized.
  6. 6Change status when the SOP should be retired and confirm dispatchers can still identify the current version.
Serviced Company Administrator Dispatch Supervisor Dispatcher Officer / Employee Create, complete, finalize, and download an incident report Document an incident using call information when available and preserve a finalized PDF.

WhereCompany Workspace → Incident Reports or a call detail page

Access neededView or manage incident reports as applicable

  1. 1From a dispatch call, choose Create incident report to prefill the company, property, address, caller, call number, and other available details; otherwise choose New report.
  2. 2Verify the occurrence date, location, reporting officer, narrative, disposition, and linked call.
  3. 3Add up to the available person sections and choose applicable person, injury, or other classification codes.
  4. 4Enter each date of birth and verify the calculated age.
  5. 5Attach authorized photos or files when permitted and review the report for sensitive information.
  6. 6Save drafts while work continues, then finalize only when the report is complete.
  7. 7Use Print / Save PDF to download the generated report PDF and store or distribute it only through approved channels.
Serviced Company Administrator Review and export company reports Use company-scoped reporting without exposing another serviced company.

WhereCompany Workspace → Company Reports

Access neededView company reports

  1. 1Confirm the Company Workspace name and open Company Reports.
  2. 2Choose the report and date range needed for the business purpose.
  3. 3Apply available filters and inspect the on-screen results.
  4. 4Export only when authorized and verify the file contains the expected company identity.
  5. 5Store, transmit, and delete exported files according to the organization’s privacy and retention rules.
Serviced Company Administrator Invite a client portal user or revoke client access Give a client access only to explicitly authorized client records.

WhereCompany Workspace → Administration → Client Access

Access neededManage company users

  1. 1Open Client Access and choose a client record.
  2. 2Enter the recipient’s valid email address and send the secure invitation.
  3. 3Verify the pending invitation is tied to the intended company and client.
  4. 4Resend or revoke a pending invitation when necessary.
  5. 5Review accepted access and revoke it immediately when the business relationship ends.
  6. 6Test with the client user to confirm unrelated clients and companies are not visible.
Serviced Company Administrator Track, correct, or cancel a submitted company change Follow approval-required requests without editing live information prematurely.

WhereCompany Workspace → Approvals & Changes → Submitted Changes

Access neededSubmit proposed changes

  1. 1Open Submitted Changes and select the request.
  2. 2Review status, proposed values, reason, timestamps, and any reviewer response.
  3. 3If revision is permitted, correct the proposal and resubmit with an updated reason.
  4. 4Cancel a still-pending request when it is no longer needed.
  5. 5After approval, verify the live record and Change History instead of assuming the change applied.
Officer / Employee Install the app and authorize an officer device Connect an official mobile app to the correct officer account and company.

WhereOfficial app and secure web authorization

  1. 1Install Patrol Forge from the official Apps page store link.
  2. 2Open the app and begin sign-in or device authorization.
  3. 3Sign in using the email address linked to your officer profile.
  4. 4Confirm the displayed Dispatch Organization, Serviced Company, device name, and requested access.
  5. 5Choose Authorize this device and allow the browser to return to the app.
  6. 6Approve notification, location, and camera permissions only when prompted for their documented purpose.
  7. 7Verify the app shows your officer identity and company before starting duty.
Officer / Employee Go on duty, share GPS, change status, and go off duty Control the officer’s active duty and location-sharing session.

WhereOfficer Portal or official mobile app

Access neededUse officer portal

  1. 1Open the Officer screen and verify your name and serviced company.
  2. 2Select Go on duty and grant the requested precise-location permission.
  3. 3Wait for the app to confirm the first GPS update and Available status.
  4. 4Use the permitted duty-status choices as your assignment changes.
  5. 5Keep the app and required device location settings available during the shift.
  6. 6At shift end, select Go off duty and wait for confirmation that location sharing stopped.
  7. 7Check device settings if the screen still reports that location registration or sharing needs attention.
Officer / Employee Start and complete a GPS-guided patrol route Use nearby recommendations, property details, notes, and GPS confirmation.

WhereOfficer Portal or official mobile app → Patrol

  1. 1Go on duty and wait until the app has a current GPS position.
  2. 2Choose Start patrol route.
  3. 3Review the nearest recommended unfinished stop; the route may suggest a different property as your location changes.
  4. 4Open the property to review address and authorized access or patrol information.
  5. 5Travel to the property and wait until the app reports that you are within the confirmation radius.
  6. 6Enter completion notes when appropriate and choose Confirm patrol stop.
  7. 7Continue with the next GPS-recommended stop until the route completes, or end the route with the correct reason when authorized.
Important

In assigned-only mode, the route contains only active mapped properties assigned to your officer profile.

Officer / Employee Open an assigned or nearby active call Review dispatch information and continue into operational documentation.

WhereOfficial mobile app → Mobile Alerts or Calls

  1. 1Open the notification or call alert and verify the call number, company, priority, location, and category.
  2. 2Choose Open call to load the secure call screen.
  3. 3Review dispatch notes, caller information, property information, and assigned-unit information permitted to you.
  4. 4Follow the dispatcher’s instructions and company SOP.
  5. 5Use Create incident report when documentation is required so available call details are prefilled.
  6. 6Return to the app and monitor further notifications or status instructions.
Officer / Employee Activate the officer emergency button Send an immediate audited emergency with current location information.

WhereOfficer Portal or official mobile app

  1. 1Use the prominent Emergency control when immediate assistance is required under your company SOP.
  2. 2Confirm activation if the interface requires confirmation; do not use the control for testing unless the dispatch center has announced a test.
  3. 3Keep the device with you and location services active so emergency breadcrumbs can continue.
  4. 4Follow dispatcher instructions and communicate through the approved channel when safe.
  5. 5Do not assume the emergency is closed merely because the alert sound stops; dispatch must resolve and close the event.
Client Portal User Use the Client Portal View only the client and company information authorized by the serviced company.

WhereCompany Workspace → Client Portal

  1. 1Accept the secure invitation and create or sign in to your account.
  2. 2Choose the serviced company workspace shown in your invitation.
  3. 3Open Client Portal and verify the client name before reviewing information.
  4. 4Use available filters and links to review authorized activity or records.
  5. 5Download or share information only when your agreement and company policy permit it.
  6. 6Contact the serviced company administrator if an expected client record is missing; do not attempt another company’s URL.
Client Portal User Maintain secure client access Protect the client account and request access changes safely.

WhereSign in, account, and Support Center

  1. 1Use an individual email account and never share a Patrol Forge password.
  2. 2Use Forgot password when access is lost rather than asking an administrator to create a known password.
  3. 3Review legal-document updates when prompted.
  4. 4Report incorrect client or company visibility immediately and stop viewing the affected page.
  5. 5Create a Technical Support ticket without including passwords or private links.
  6. 6Ask the serviced company administrator to revoke access when the user no longer represents the client.

Knowledge base

Help articles

Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.

Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.

Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.

Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.

Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.

For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.

Open My Support Tickets

Contact Patrol Forge

Create a support ticket

Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.

SalesPlans, demonstrations, and new accounts.

Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.

BillingSubscriptions, invoices, charges, and capacity changes.

What happens next?You will receive a ticket number. If you are signed in, the request appears under My Support Tickets, where you can follow its status and reply. Guest requests are handled by email.

Prefer email? support@patrolforge.com

What can we help with?

Sign in before creating a Technical Support ticket if you want to authorize secure, one-time, read-only account access.