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Help, answers, and contact

How can we help?

Search practical guidance, create a trackable ticket, or continue a conversation with Sales, Technical Support, or Billing.

Role-based training

Step-by-step walkthroughs

Choose a role to see the work normally performed by that user. The exact controls shown in your account depend on the capabilities your administrator granted.

All Users Sign in and choose the correct workspace Enter Master CAD or the intended Company Workspace without mixing company records.

WhereSign in and workspace selection

  1. 1Open the Patrol Forge Multiple Company sign-in page and enter the email address connected to your invitation.
  2. 2Complete any required email verification, legal acknowledgments, or password setup.
  3. 3On the workspace-selection page, confirm the Dispatch Organization name.
  4. 4Choose Master CAD for organization-wide dispatch work, or choose a named Company Workspace for company-specific records.
  5. 5Confirm the context banner and company identity before viewing or changing operational information.
  6. 6Use Switch workspace in the left navigation whenever you need a different context; do not rely on an old bookmark to switch companies.
Important

If the expected organization or company is missing, stop and ask an administrator to verify your membership and role.

All Users Review notifications and notification preferences Read operational notices, acknowledge required items, and control permitted delivery channels.

WhereAny authorized workspace

  1. 1Select Notifications from the left navigation.
  2. 2Open unread items and verify the serviced-company label before acting.
  3. 3Use Mark read for informational notices or Acknowledge when the notice requires an explicit response.
  4. 4Open Notification Preferences to enable or disable the delivery options available to your role.
  5. 5Save changes and verify that the confirmation message appears.
All Users Create, follow, reply to, and close a support ticket Request Sales, Technical Support, or Billing help without sharing a password.

WhereSupport Center and My Support Tickets

  1. 1Open Support Center from the left navigation or public website.
  2. 2Choose Sales, Technical Support, or Billing and enter a clear subject and detailed description.
  3. 3For technical help, optionally authorize one-time read-only access with a current Support Access Code or a ticket-only code.
  4. 4Do not include passwords, full payment-card information, API tokens, or private invitation links.
  5. 5Submit the form and save the TKT reference number.
  6. 6Open My Support Tickets to read replies, add information, and monitor status.
  7. 7Close the ticket when help is no longer needed; unused ticket access is canceled when the ticket closes.

Knowledge base

Help articles

Support ticketsHow Patrol Forge support tickets workCreate, track, and reply to a Sales, Technical Support, or Billing request.

Choose Sales for plans, demonstrations, and new-account questions; Technical Support for sign-in, setup, CAD, GPS, apps, and operational problems; or Billing for subscriptions, invoices, charges, and capacity changes. After you submit the form, Patrol Forge assigns a ticket number beginning with TKT so the request and every reply stay together.

Sign in before creating the ticket if you want it saved under My Support Tickets. Signed-in customers can open the ticket, read the conversation, see its current status, and send additional replies. Guest tickets are still delivered to the selected team by email, but they cannot be viewed inside an account or authorize support access.

Open means the ticket is awaiting review or has a new customer reply. In progress means a support representative is working on it. Waiting on customer means Patrol Forge has replied and needs more information. Closed means work is complete; closed tickets cannot receive replies or provide account access. You may close your own active ticket from its detail page when you no longer need assistance.

Email notifications may contain a link back to the ticket. Sign in using the same Patrol Forge account that created it. Never place passwords, payment-card numbers, or other secrets in a ticket.

For a Technical Support ticket, a signed-in customer may authorize one-time, read-only account access. You can verify your current Support Access Code or issue access limited to that ticket. Ticket access expires after seven days, after one use, or when the ticket is closed, whichever happens first.

Open My Support Tickets
Getting startedStart setting up your dispatch organizationThe recommended order for preparing a new multi-company dispatch center.

Create each serviced company first so its officers, properties, vehicles, clients, SOPs, and calls remain inside the correct company workspace.

Then invite dispatch users, assign capabilities, configure governance rules, and assign officers or properties. Test Master CAD and each Company CAD before live operations begin.

Getting startedUse the customer onboarding guideOpen the detailed customer handbook for setup, training, and daily operations.

The onboarding guide explains organization setup, users and roles, company resources, CAD, emergencies, aid, GPS, incident reports, client access, and troubleshooting.

Open onboarding guide
Account and accessTrouble signing inCheck the account email, password reset, verification, and workspace access.

Sign in with the email address connected to your account. Use Forgot password when needed, then check your inbox and spam folder for the reset email.

A verified account still needs active membership in a dispatch organization or serviced company. Ask your organization administrator to confirm your invitation, account status, and assigned access.

Account and accessUse your one-time Support Access CodeGet help inside your account without sharing your email password or Patrol Forge password.

Your Support Access Code is a private, one-time code that lets an authorized Patrol Forge Super Administrator or Support User open your account temporarily for troubleshooting. Support will never need your password. Do not send your password by email, contact form, text message, or chat.

To find the code, sign in to Patrol Forge and select My Support Code near the bottom of the application navigation. It is also available from the workspace-selection screen. Read the code to the authorized support representative only when you have requested assistance.

The code works one time. As soon as support uses it, Patrol Forge disables that code and automatically creates a new replacement code for you. Reusing, guessing, or entering the previous code will not open the account.

Support access is read-only. A noticeable banner remains on screen, account changes are blocked, access is audited, and the session ends automatically after 30 minutes. Support cannot use this process to open a Super Administrator or Support User account.

You can disable an unused code at any time by opening My Support Code and selecting Disable this code and generate a new one. If you did not request support or believe someone obtained your code, regenerate it immediately and contact Technical Support.

When creating a signed-in Technical Support ticket, you may instead issue an authorization that works only for that ticket. It expires after seven days, after one use, or when the ticket is closed—whichever happens first.

Open My Support Code
Account and accessMaster CAD versus Company WorkspaceKnow which workspace to use and why company switching is explicit.

Master CAD shows authorized activity across the serviced companies belonging to your dispatch organization. A Company Workspace limits the view to that company and clearly displays its name and identity.

Use Switch workspace in the left navigation whenever you need to change context. Opening a record never silently moves you into another company.

CAD and operationsEmergency alerts in CADEmergency activations stay visible across the dispatch workflow.

Keep CAD open, enable emergency sound, and keep the device volume audible. An officer emergency is designed to remain visually prominent across navigation until it is acknowledged and resolved.

Silencing sound does not acknowledge or close an emergency. Follow your dispatch center SOP for acknowledgment, response ownership, escalation, resolution, and closure.

CAD and operationsHow aid agreements affect visibilityA standing agreement does not automatically expose another company’s resources.

Cross-company operational visibility begins only during an authorized aid activation or emergency and ends when it closes or expires. Shared resources continue to display their home company.

Officer mobile and GPSOfficer duty status and GPS sharingLocation sharing is tied to an authorized officer login and active duty session.

The officer must use a login linked to exactly one officer profile for the company, accept the current legal acknowledgments, and select Go on duty.

Location permission must be enabled on the device. GPS sharing stops when the officer goes off duty or ends the location session. Device and browser power settings can affect background updates.

Officer mobile and GPSInstall an official Patrol Forge appFind currently available desktop and mobile application information.

Use the Apps page for official store links and platform availability. The hosted application stays current as website features are deployed, while native capability changes may still require a store update.

View official apps
Plans and billingPlans, limits, and add-on capacityReview how extra companies, dispatch users, and officers affect price.

Plan cards show included capacity and available monthly add-ons. Before checkout, the pricing estimate shows the projected recurring total and warns when moving to the next plan may be more appropriate.

For changes to an active subscription, contact Billing and include the dispatch company name and the capacity you want to add or remove.

Contact Patrol Forge

Create a support ticket

Choose the team that best matches your question. We will create a trackable ticket and securely notify the appropriate Patrol Forge team.

SalesPlans, demonstrations, and new accounts.

Technical supportSign-in, setup, CAD, GPS, apps, and operational questions.

BillingSubscriptions, invoices, charges, and capacity changes.

What happens next?You will receive a ticket number. If you are signed in, the request appears under My Support Tickets, where you can follow its status and reply. Guest requests are handled by email.

Prefer email? support@patrolforge.com

What can we help with?

Sign in before creating a Technical Support ticket if you want to authorize secure, one-time, read-only account access.