Acceptable Use Policy
Permitted and prohibited uses of the platform.
Patrol Forge Multiple Company
Operated by Patrol Forge LLC
Effective Date: September 19, 2026
This Acceptable Use Policy ("AUP") governs access to and use of the Patrol Forge Multiple Company platform, applications, websites, software, APIs, communications systems, and related services (collectively, the "Services") provided by Patrol Forge LLC ("Patrol Forge," "we," "us," or "our").
This AUP is incorporated into and forms part of the agreements governing a customer's use of the Services. By accessing or using the Services, each customer, administrator, dispatcher, supervisor, officer, employee, contractor, agent, or other authorized user ("User") agrees to comply with this AUP.
1. PURPOSE AND SCOPE
Patrol Forge Multiple Company is designed primarily for organizations that provide dispatch, reporting, coordination, and related operational services for multiple security companies or other authorized organizations.
The Services may allow Users to access or process information relating to multiple organizations, their personnel, clients, locations, assignments, incidents, and operations.
Because the Services may contain sensitive operational, personal, security, and location information, Users must use the Services lawfully, responsibly, and only for legitimate business purposes.
This AUP applies to all use of the Services, including use through web applications, mobile applications, desktop applications, APIs, integrations, or other methods provided or authorized by Patrol Forge.
2. AUTHORIZED BUSINESS USE
Users may use the Services only:
For legitimate business purposes associated with security operations, dispatching, incident management, reporting, supervision, communications, or other functionality provided by the Services;
On behalf of an organization that has authorized the User's access;
Within the permissions and access levels assigned to the User;
In accordance with applicable laws and regulations;
In accordance with agreements between the customer and the organizations or clients it services; and
In accordance with Patrol Forge's applicable agreements, policies, documentation, and instructions.
Customers are responsible for ensuring that their Users understand and comply with this AUP.
3. AUTHORITY TO ACCESS MULTIPLE COMPANIES
Patrol Forge Multiple Company may allow a customer to provide services to and process information for multiple security companies or other organizations.
The customer is solely responsible for ensuring that it has all contracts, permissions, authorizations, licenses, consents, and other legal rights necessary to provide services to each organization added to or managed through the Services.
Customers must not add, access, monitor, dispatch for, impersonate, or process information belonging to an organization without appropriate authorization.
Patrol Forge does not independently verify the contractual relationship between a customer and every organization serviced through the customer's account unless Patrol Forge determines that verification is necessary for security, compliance, fraud prevention, or another legitimate purpose.
4. COMPANY AND DATA SEPARATION
Users must respect organizational boundaries within the Services.
Users must not intentionally:
Access information belonging to another organization unless authorized to do so;
Attempt to bypass company, account, role, or database separation controls;
Transfer information from one serviced company to another without authorization;
Use credentials belonging to another company or User;
Exploit configuration errors to obtain unauthorized information;
Attempt to change company identifiers, account identifiers, database references, URLs, API requests, or other parameters for the purpose of accessing unauthorized information; or
Disclose information belonging to one serviced company to another serviced company unless legally and contractually authorized.
If a User discovers that they can access information they reasonably believe they should not be able to access, the User must stop accessing that information and promptly notify Patrol Forge.
5. ACCOUNT SECURITY
Users must maintain the security of their accounts.
Users must not:
Share individual User credentials;
Allow unauthorized persons to use their accounts;
Circumvent multi-factor authentication or other security controls;
Obtain another User's password, authentication code, token, or credentials without authorization;
Use automated methods to defeat login protections;
Attempt to conceal unauthorized account access; or
Maintain accounts for individuals who are no longer authorized to use the Services.
Customers are responsible for promptly disabling or modifying access when an employee, contractor, dispatcher, supervisor, officer, or other User no longer requires access.
Users must promptly report suspected account compromise or unauthorized access to Patrol Forge.
6. DISPATCH OPERATIONS
Dispatch functionality must be used only for legitimate operational purposes.
Users must not knowingly:
Create false calls for service;
Fabricate officer assignments or statuses;
Falsely represent that an officer or unit has been dispatched;
Intentionally manipulate unit availability or status records to conceal misconduct;
Use dispatch information to facilitate criminal activity;
Interfere with legitimate dispatch operations;
Knowingly provide materially false information to responding personnel; or
Use dispatch functionality to harass, stalk, intimidate, or improperly monitor another person.
Customers remain responsible for their own dispatch procedures, staffing decisions, operational policies, and emergency-response protocols.
7. INCIDENT REPORTS AND BUSINESS RECORDS
Incident reports and other operational records should accurately reflect the information known to the person preparing or submitting the record.
Users must not knowingly:
Fabricate an incident;
Falsify material facts in an incident report;
Alter records for the purpose of concealing misconduct;
Delete, modify, or manipulate records to obstruct an investigation, audit, legal proceeding, or lawful request;
Falsely attribute statements or actions to another person;
Create fraudulent timestamps, locations, signatures, approvals, or supporting documentation; or
Upload fabricated evidence while representing it as authentic.
Nothing in this section prohibits authorized corrections, amendments, supplemental reports, supervisory review, or other legitimate record-management activities supported by the Services.
8. EMERGENCY FEATURES
Features relating to emergencies, officer safety, welfare checks, emergency notifications, priority calls, or similar functions must be used only for legitimate operational purposes.
Users must not intentionally activate emergency functionality as a prank, for harassment, or for any other knowingly false purpose.
Patrol Forge is a software provider and is not a law-enforcement agency, emergency communications center, 911 service, emergency medical provider, or public safety answering point.
Customers remain responsible for maintaining appropriate procedures for contacting 911, law enforcement, fire departments, emergency medical services, and other emergency resources.
Users should not rely upon Patrol Forge as a substitute for contacting emergency services when immediate emergency assistance is required.
9. LOCATION AND GPS DATA
The Services may process GPS coordinates, device locations, officer locations, patrol locations, dispatch locations, or related location information.
Location information may only be collected, accessed, monitored, retained, or disclosed for legitimate and authorized purposes.
Users must not use location information to:
Stalk or harass another person;
Monitor someone for personal reasons unrelated to authorized business activities;
Track personnel when the customer does not have appropriate authority to do so;
Determine someone's off-duty location for an unauthorized purpose;
Facilitate criminal activity; or
Circumvent applicable privacy or employment laws.
Customers are responsible for providing any notices and obtaining any consents required by applicable law regarding employee, contractor, or device location monitoring.
10. PERSONAL AND SENSITIVE INFORMATION
Users may encounter personal information, confidential information, photographs, incident information, addresses, telephone numbers, vehicle information, location information, identification information, or other sensitive records.
Users must access and use such information only when reasonably necessary for authorized business purposes.
Users must not use information obtained through the Services for personal gain, harassment, identity theft, unauthorized surveillance, discrimination, retaliation, or other unlawful purposes.
11. PHOTOGRAPHS, VIDEO, FILES, AND ATTACHMENTS
Users may upload files only when they have a legitimate reason and sufficient authority to do so.
Users must not knowingly upload, store, transmit, or distribute through the Services:
Malware or malicious code;
Files intended to compromise another system;
Unlawfully obtained material;
Child sexual abuse material;
Material whose possession or distribution is unlawful;
Content intended primarily to threaten or harass another person;
Fraudulent documents represented as authentic; or
Content that infringes intellectual property rights where the User lacks authorization to use it.
Operational photographs or other evidence containing disturbing material may be uploaded when reasonably necessary for legitimate incident documentation, investigative, legal, insurance, or security purposes and when permitted by applicable law.
12. ILLEGAL OR ABUSIVE ACTIVITY
The Services must not be used to engage in, promote, facilitate, or conceal unlawful activity.
Prohibited uses include using the Services for:
Fraud;
Identity theft;
Unauthorized surveillance;
Stalking;
Human trafficking;
Theft;
Extortion;
Unlawful discrimination;
Unauthorized access to computer systems;
Distribution of malicious software;
Obstruction of justice;
Destruction or concealment of evidence; or
Other activity prohibited by applicable law.
13. HARASSMENT AND THREATS
Users must not use the Services to threaten, intimidate, harass, or unlawfully discriminate against another person.
This restriction does not prohibit legitimate security documentation, incident reporting, workplace investigations, supervisory communications, or documentation of threats or misconduct.
14. IMPERSONATION AND MISREPRESENTATION
Users must not falsely represent themselves as:
Another User;
Another security company;
Another customer;
A law-enforcement officer or agency;
A government agency;
Patrol Forge LLC; or
Any person or organization they are not authorized to represent.
Users must not alter account information or records for the purpose of creating a materially false impression of identity, authority, affiliation, or operational status.
15. SYSTEM SECURITY AND INTERFERENCE
Users must not attempt to compromise, interfere with, or disrupt the Services.
Without Patrol Forge's prior written authorization, Users must not:
Circumvent authentication or authorization controls;
Probe or scan systems for vulnerabilities;
Conduct penetration testing;
Exploit vulnerabilities;
Introduce malware, ransomware, viruses, worms, or malicious code;
Conduct denial-of-service attacks;
Interfere with servers, databases, networks, or infrastructure;
Access administrative interfaces not made available to the User;
Obtain encryption keys, authentication tokens, credentials, or secrets belonging to others;
Circumvent rate limits or security restrictions; or
Attempt to gain privileges beyond those assigned to the User.
Good-faith security concerns should be reported to Patrol Forge rather than exploited.
16. REVERSE ENGINEERING AND PLATFORM ABUSE
Except where applicable law expressly provides otherwise, Users must not:
Reverse engineer the Services;
Decompile or disassemble proprietary software;
Attempt to obtain Patrol Forge source code;
Copy substantial portions of the Services;
Circumvent licensing or subscription controls;
Remove proprietary notices;
Clone or reproduce protected portions of the platform;
Use automated systems to scrape substantial amounts of data from the Services without authorization; or
Use Patrol Forge infrastructure to operate an unauthorized competing or derivative service.
Nothing in this section limits rights that cannot legally be restricted.
17. AUTOMATION, APIs, AND INTEGRATIONS
Customers may use APIs, integrations, automation, or other programmatic access only where provided or authorized by Patrol Forge.
Automated access must not:
Circumvent subscription limitations;
Circumvent User or company limits;
Unreasonably burden the Services;
Bypass security controls;
Collect information the customer is not authorized to access;
Interfere with normal platform operation; or
Violate documented API limits or technical requirements.
Patrol Forge may restrict or disable integrations that create security, stability, legal, or operational risks.
18. SUBSCRIPTION AND USAGE LIMITS
Customers must not intentionally circumvent subscription limits, including limits concerning:
Serviced companies;
Officers;
Supervisors;
Dispatchers;
Administrators;
Client accounts;
Storage;
Features;
Integrations; or
Other licensed resources.
Customers must not create duplicate, shared, fraudulent, or misleading accounts for the purpose of avoiding applicable subscription fees or usage limits.
19. CLIENT AND THIRD-PARTY INFORMATION
Customers may process information relating to their own clients or the clients of organizations they service.
Customers are responsible for determining whether they are legally and contractually authorized to collect, process, store, disclose, and otherwise use that information.
The availability of a feature within Patrol Forge does not itself establish that a customer's use of that feature is lawful in every jurisdiction or circumstance.
20. LAW ENFORCEMENT AND GOVERNMENT INFORMATION
Users must not represent Patrol Forge as providing direct access to restricted law-enforcement databases or government systems unless Patrol Forge expressly provides and authorizes such integration.
Users must not upload information obtained from restricted government databases when doing so would violate applicable laws, regulations, agreements, or access restrictions.
21. COMPLIANCE WITH LAW
Customers and Users are responsible for complying with laws applicable to their operations and use of the Services.
Depending on the customer's activities and jurisdiction, these may include laws concerning:
Privacy and data protection;
Employee monitoring;
Location tracking;
Security services;
Private investigations;
Records retention;
Electronic communications;
Surveillance;
Employment;
Consumer protection;
Intellectual property;
Evidence preservation; and
Breach notification.
Patrol Forge does not provide legal advice through the Services.
22. CUSTOMER POLICIES
Customers may establish internal policies that are more restrictive than this AUP.
Patrol Forge does not assume responsibility for enforcing a customer's internal employment, security, dispatch, reporting, disciplinary, or operational policies unless expressly agreed in writing.
23. SECURITY INCIDENTS AND VULNERABILITY REPORTING
Users who discover a suspected vulnerability, unauthorized disclosure, cross-company data exposure, account compromise, or other security issue should promptly report it to Patrol Forge.
Users must not exploit a vulnerability beyond what is reasonably necessary to identify and report the issue.
Users must not publicly disclose confidential information obtained through a vulnerability or use a vulnerability to access information belonging to other customers or Users.
24. INVESTIGATION OF SUSPECTED VIOLATIONS
Patrol Forge may investigate suspected violations of this AUP when reasonably necessary to protect the Services, customers, Users, third parties, or Patrol Forge.
Subject to applicable law and contractual obligations, Patrol Forge may review relevant account information, logs, security events, system records, and other information reasonably necessary to investigate suspected misuse.
Customers agree to reasonably cooperate with investigations concerning suspected unauthorized or unlawful use of their accounts.
25. ENFORCEMENT
Depending upon the nature, severity, and frequency of a violation, Patrol Forge may take reasonable action including:
Issuing a warning;
Requiring corrective action;
Restricting particular functionality;
Revoking API or integration access;
Temporarily suspending a User;
Temporarily suspending an account;
Terminating access to the Services; or
Taking other action permitted under the applicable agreement or law.
Where reasonably practicable, Patrol Forge may provide notice and an opportunity to correct a violation before suspension or termination.
Patrol Forge may take immediate action when reasonably necessary to address suspected fraud, illegal activity, material security threats, threats to persons or property, unauthorized access, material harm to another customer, or risks to the integrity or availability of the Services.
26. PRESERVATION AND LEGAL OBLIGATIONS
Nothing in this AUP authorizes the destruction, alteration, or concealment of information subject to a legal preservation obligation, litigation hold, subpoena, court order, regulatory requirement, or other applicable legal duty.
Patrol Forge may preserve information when reasonably necessary to comply with applicable law, enforce its agreements, investigate security incidents, protect legal rights, or comply with valid legal process.
27. LAW ENFORCEMENT REQUESTS
Patrol Forge may respond to subpoenas, warrants, court orders, and other valid legal process as required or permitted by applicable law.
Nothing in this AUP requires Patrol Forge to disclose customer information without appropriate legal authority.
28. CUSTOMER RESPONSIBILITY
Customers are responsible for:
Activity conducted through their accounts;
Properly configuring User permissions;
Maintaining accurate User access;
Training Users regarding appropriate use;
Maintaining required agreements with serviced organizations;
Determining the lawful basis for processing information;
Responding appropriately to misuse by their personnel; and
Maintaining appropriate operational and emergency procedures.
Patrol Forge's technical controls do not replace a customer's responsibility to properly manage its personnel and operations.
29. REPORTING VIOLATIONS
Suspected violations of this AUP, security concerns, or abuse involving the Services may be reported to Patrol Forge LLC.
Patrol Forge LLC
P.O. Box 20431
Albuquerque, NM 87154
United States
Customers should use the appropriate support, security, privacy, or legal contact information published by Patrol Forge for the nature of the matter being reported.
Formal legal notices must be delivered in accordance with the applicable agreement and Patrol Forge's published Legal Center requirements.
30. CHANGES TO THIS POLICY
Patrol Forge may modify this AUP from time to time.
Changes may become effective immediately when reasonably necessary to address security threats, prevent abuse, comply with law, protect the Services, or address newly identified risks, to the extent permitted by applicable law.
For other material changes, Patrol Forge may provide notice through the Services, by email, through its website, or through another reasonable method.
Continued use of the Services after an updated AUP becomes effective constitutes acceptance of the updated AUP to the extent permitted by applicable law.
31. RELATIONSHIP TO OTHER AGREEMENTS
This AUP supplements the Customer Subscription Agreement, Privacy Policy, Data Processing Addendum, and other terms or policies applicable to the Services.
If this AUP conflicts with a separately executed agreement between Patrol Forge and a customer, the separately executed agreement controls to the extent of the conflict unless that agreement expressly provides otherwise.
32. NO WAIVER
Patrol Forge's failure to enforce a provision of this AUP in a particular instance does not waive its right to enforce that provision in the future.
33. CONTACT
Questions regarding this Acceptable Use Policy may be directed to:
Patrol Forge LLC
P.O. Box 20431
Albuquerque, NM 87154
United States
Privacy-related inquiries may be directed to:
Formal legal notices should be submitted to Patrol Forge's registered agent in accordance with the applicable Customer Subscription Agreement and Legal Center requirements.
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